We deliver award-winning e-commerce experiences for brands worldwide. With integrated and scalable digital commerce solutions that drive sales and customer satisfaction. Partnering with leading technology providers, our team of engineers and strategists create shopper experience of the future through bricks & clicks and enable brands’ digital commerce capabilities.
Followeyes eCommerce Platform
We build robust B2B and B2C digital commerce platforms with the best technology partners, deliver the outstanding customer experience that drives sales.
We create seamless commerce experience cross-channels. We design and implement customer-centric ecosystems that provide immersive experiences to connect customers offline and online.
360 Commerce Management
We provide end-to-end customized services to help brands streamline digital commerce worldwide, including management, operations, logistics, customer care, and more.
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Plan Build Manage
Our in-house strategists, designers, and engineers work together to deliver customized services for your needs.
Digital Commerce Strategy
Project Planning & Specifications
Commerce UI & UX Design
Platform & Data Migration
Third-party System Integration
Payment Solutions & Integration
Technical Support & Maintenance
Order Fulfillment & Management
Online Store Management
Our team has the experience and expertise for your preferred technology partner
Related Case Studies
360 Commerce Management
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WE STREAMLINE THE MANAGEMENT OF ONLINE STORES FOR BRANDS worldwide FULLY OUTSOURCED ECOMMERCE OPERATIONS
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We deliver end-to-end fully integrated eCommerce operations and management services for brands worldwide, to support their digital commerce growth in the region.
Operations Management: Day-to-day online store operations services
Customer Services: Multi-lingual, multi-regions, multi-time zones customer services
Fulfillment Management: Manage and monitor the order fulfillment process with warehouse and 3PL partners
Commerce Marketing: Drive engagement, revenue, and user growth across channels
Technical Support: Full-suite IT solutions to ensure high-quality site performance
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Focus on Core: We enable brands to focus on their core business and what they do best
Increase Productivity: Our shared goals and performance base approach drives efficiency and productivity
Save Cost: We help brands to save cost through a fully managed and outsourced model
Leverage Expertise: Our shared and dedicated resources model enable brands to leverage a wide range of expertise
Reduce Risk: Our turnkey solutions provide brands with a fast “go-to-market” and significantly reduce risks
Fuel Innovation: We help brands to stay up to date with the latest technology and best practices
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Operations Management: We provide integrated operations management services across multiple countries worldwide. Our operations management services provide unique turnkey solutions to support the growth of brands worldwide.
Operations and strategy support
Content and product management
Order management and monitoring
Payment management and account reconciliations
Sales Monitoring and reporting
Customer, sales, product reporting & analytics
We provide multi-lingual, multi-country, multi-channel, and multi-time zones customer services support for brands worldwide. We work as an extension of the brand and we leverage technologies such as live chat and chatbot to enhance the customer experience across all communication channels.
Multilingual support (EN, CN, JP, KR, IN, TH, PH, VN)
Multichannel support (email, phone, social, live chat)
Multi-time zones support including public holidays
Automated Customer service through Chat Bot
Guarantee response time and issue handling
Customer service monitoring and reporting
We leverage our clients and partner’s network to provide centralized fulfillment management services. Fully integrated with our operations management services we manage the fulfillment process on behalf of our clients locally and regionally.
Fulfillment management and monitoring
Manage and monitor order delivery and order return
Seamless system integration with 3PL and WMS
Develop SOP documentation, procedures and processes
We provide marketing automation services that enable our clients to take advantage of automation technologies to create personalized communication at scale across multichannel, multi-countries and multilingual. We support a wide a range of technology partners across the region
Marketing Automation program design and management
Customer journey design and implementation
Email marketing campaign design and development
Multichannel campaign rollout and management
Database management and monitoring
Reporting and analytics
We provide ongoing technical and platform support and maintenance for our clients’ eCommerce sites to continually improve site performance and optimum uptime. Have our team of experts keep a round-the-clock eye on your site. We handle routine maintenance, tackle any technical challenges and features enhancement, ensure site security and stay on top of updates.
Cloud hosting services
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